Trust & data handling

Data we collect

• Account (Clerk) — email, first name if you provide it, and the session cookie that keeps you signed in.
• Chat content (Anthropic) — the messages you exchange with a coach. Used to generate the coach’s reply; never used to train the underlying model.
• Voice audio (ElevenLabs) — voice sessions are streamed for real-time transcription and reply. The audio is not stored on our side; ElevenLabs’ privacy policy covers what they do with it while in transit.
• Session transcripts and summaries — stored against your account so a coach can reference “last time we talked.”
• Anonymous analytics (Google Analytics 4) — page views and route timings, not tied to your account.

Data we don’t collect

• Payment information (there’s no paid tier yet).
• Contacts, calendar, or third-party account data.
• Location, beyond IP-based coarse region from analytics.
• Voice recordings retained after a session ends — only the transcript is kept.

Your rights

• Delete your account and every transcript associated with it at any time from your profile page. There’s no waiting list and no live-agent conversation to get through.
• Export your data as a JSON archive on request — email us at the address on the Contact page.
• GDPR / CCPA rights apply. Erasure requests are honoured within 7 days.

Accessibility commitments

AccessiblePlus targets WCAG 2.1 AA across every route. Screen-reader support (VoiceOver, TalkBack, Narrator, JAWS, NVDA), keyboard-only navigation, and a per-user accessibility settings page (font size, motion, contrast) are all first-class.

Third-party services

Clerk (auth), Supabase (database), Anthropic (chat model), ElevenLabs (voice), Resend (email), Vercel (hosting). Each has its own privacy policy; we link them from the full privacy notice.